FAQ

Q: What is Property Safety Ltd?

A: Property Safety Ltd is a company specialising in providing comprehensive safety certificates for domestic & commercial properties, in London and a few other cities across the UK.

Q: What services do you provide?

A: We offer a range of property safety services, including:
• Fire risk assessments
• Electrical safety checks (EICR)
• Gas safety inspections
• Pest control services
• Energy performance certificate

Q: Who are your clients?

A: We work with landlords, property managers, Estate agents, business owners, to ensure their properties meet all safety and compliance requirements.

Booking and Scheduling

Q: How do I book a service?

A: You can book a service by contacting us via phone, emailing us or through our website contact us page.

Q: What are your operating hours?

A: Our standard operating hours are Monday to Thursday 9:00 AM to 6:00 PM and Friday, 9:00 AM to 12:.00. However, we can accommodate emergency or out-of hours requests upon prior arrangement.

Q: How soon can I schedule an inspection?

A: We strive to schedule inspections within 1-2 business days. For urgent requests, please contact us directly to check availability.

Q: Can I reschedule or cancel my appointment?

A: Yes, appointments can be rescheduled or cancelled up to 36 hours in advance without a fee. Cancellations within 36 hours may incur a charge.

Pricing and Payments

Q: How much do your services cost?

A: Pricing depends on the type and scale of the service required. Please contact us for a customised quote.

Q: What payment methods do you accept?

A: We accept bank transfers, credit/debit cards.

Q: Do you offer discounts for multiple properties?

A: Yes, we provide discounts for bulk bookings and ongoing service contracts. Contact us to learn more.

Support and Emergencies

Q: What should I do if I have an emergency?

A: For emergencies such as gas leaks or electrical hazards, contact the appropriate emergency services immediately. For urgent property safety issues, call or contact us via our website contact us page.

Q: How do I report an issue after an inspection?
A: If you have concerns or need further assistance, contact our support team on 01223 751472. We’ll address the issue promptly.
Q: Do you offer ongoing maintenance contracts?
A: Yes, we provide tailored maintenance packages to ensure your property remains safe and compliant year-round.
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